Privacy Policy

Last Updated: 2025-09-03

This is the privacy policy of NATURAL SELECTION LABS PTE. LTD. (“Company,” “we,” or “Folo”). This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you use our website https://folo.is and the Folo application (collectively, the “Service”). By accessing or using the Service, you agree to this Privacy Policy and the Terms of Service. If you do not agree, please discontinue use immediately.

We may update this Privacy Policy from time to time. Any changes will be reflected on our Site with a new Last Updated date. Continued use of the Service after updates constitutes acceptance of the revised Privacy Policy.

What Data We Collect

We collect personal data to provide, improve, and personalize the Service.

Information You Provide

Account Information: When you create a Folo account, we collect your email address, username, and password. You may optionally provide additional details, such as your name or profile preferences.
User Content: Data you submit, such as RSS feed subscriptions, comments, or content you upload or share via the Service.
Communications: Information you provide when contacting us via [email protected] or in-app support.

Information We Collect Automatically

Usage Data: Information about how you interact with the Service, including pages visited, features used (e.g., AI-powered translation or recommendations), RSS feeds subscribed.
Device and Technical Data: IP address, device type, operating system, browser type, and unique device identifiers.
Analytics Data: Aggregated data on user behavior, such as time spent on the app or frequency of feature use, collected via analytics tools.

Information from Third Parties

Third-Party RSS Feeds: Content from RSS feeds you subscribe to, which may include metadata (e.g., article titles, publication dates) .
Payment Processors:For premium features, third-party processors collect payment details, which we do not store directly.

We do not collect sensitive personal data unless voluntarily provided

How We Use Your Data

We use your data to provide, improve, and personalize the Service.

Service Delivery: Manage your account, display RSS feeds, and enable features like AI-powered translation, summarization, and recommendations.
Personalization: Tailor content and recommendations based on your subscriptions and usage patterns.
Analytics and Improvement: Analyze usage trends, troubleshoot issues, and enhance the Service’s functionality and user experience.
Security: Detect and prevent fraud, unauthorized access, or malicious activities .
Communication: Respond to your inquiries, send service-related notification.
Legal Compliance: Comply with applicable laws, regulations, or legal requests .

How We Share Your Data

We may share your data in the following circumstances:

Service Providers: Trusted third parties assisting with hosting, analytics, payments, or support..
Legal Obligations: When required by law, court order, or government authority..
Business Transfers: In the event of a merger, acquisition, or sale of assets.
With Your Consent: When explicitly authorized by you.

Your Rights and Choices

You have rights over your personal data, subject to applicable laws. These include:

Access the personal data we hold about you.
Request correction or rectification of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal retention requirements.
Request portability of your data in a structured, machine-readable format.
Object to or restrict certain types of data processing.
Withdraw consent where processing is based on consent (e.g., promotional communications).

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law:

Account Data: Retained while your account is active and for 6 months after account deletion to address disputes or legal requirements, unless a longer period is mandated.
Usage Data: Retained in aggregated, anonymized form for analytics purposes.
User Content: Retained until you request deletion or your account is terminated, subject to legal obligations.

After the retention period, we will securely delete or anonymize your data. Contact us for specific retention details.

Data Security

We implement reasonable technical and organizational measures to protect your data, including:

Encryption of data in transit and at rest where feasible.
Access controls to limit data access to authorized personnel.
Regular security assessments to identify and address vulnerabilities.

Despite these measures, no security system is entirely foolproof. In the event of a data breach, we will notify affected individuals and relevant authorities in accordance with applicable law.

International Data Transfers

Personal information may be transferred to, processed, and stored in Singapore, the United States, the European Union (EU), the European Economic Area (EEA), the United Kingdom (UK), the Cayman Islands, or other jurisdictions where we or our service providers operate.

While these jurisdictions may have different data protection laws, we implement lawful transfer mechanisms to ensure compliance with applicable requirements.

By using the Service, you consent to such international transfers, subject to the protections described in this Privacy Policy.

Children’s Privacy

To use the Service, you must be of legal age to enter into a binding agreement in your jurisdiction. We do not knowingly collect personal data from children. If you believe that a child has provided data to us, please contact us immediately, and we will take appropriate steps to delete such information.

Third-Party Links and Services

The Service incorporates third-party RSS feeds and may contain links to external sites. We are not responsible for the data protection practices of such third parties. Please review their respective privacy policies before providing personal data.

AI Features and Data Use

Folo provides AI-powered functionalities such as summarization, translation, and categorization. These features process input data solely to generate requested outputs.We will not use your personal data to train or improve AI models without your explicit consent. All AI-generated outputs are provided “as is”, and users are advised to verify accuracy before reliance.

Governing Law and Dispute Resolution

This Privacy Policy shall be governed by, and construed in accordance with, the laws of Singapore, without regard to conflict of laws principles.

Any dispute, claim, or controversy arising out of or relating to this Privacy Policy shall first be resolved through good-faith negotiation. If unresolved, the matter shall be submitted to binding arbitration administered by the Singapore International Arbitration Centre (SIAC) under its prevailing rules.

Contact Us

If you have any questions regarding this Privacy Policy, to submit a complaint, or to access or correct your information, or to withdraw your consent to this Privacy Policy, please contact our Privacy Officer via the contact information below:

General Support: [email protected]